Refund policy

We hope you love everything you purchase from us, but just in case you change your mind, here are some simple rules about our returns:

To request an online return, you will need to log in or create a customer account.

  • Online returns must be initiated within 7 days of receiving your order.
    (7 day window begins the day tracking shows the order's status as delivered) 
  • All items received after that (up to 14 days) will receive store or online credit only.
  • No returns or exchanges will be accepted after 14 days from date received.
  • Items must be unworn, with tags attached. We reserve the right to refuse or give partial refunds based on the condition of the item. 
  • Return shipping is the customer's responsibility and will be deducted from your return total, except in cases of shipping error or damaged items. 
  • All clearance, intimate apparel (including bodysuits + brami's), pre-orders, and accessories including jewelry and handbags are final sale. 
  • All returns are processed within 2-3 business days. Refunds often take 5-7 business days beyond that to show up on your account (based on bank). 
  • You must enclose the original receipt so we may locate your order efficiently and quickly process your return. 

Please note: gift cards from our brick & mortar store do not work on the website and website gift cards do not work in our brick & mortar store! 

We offer In-Store Returns for Online Purchases

  • In-store returns are accepted within 7 days of receiving your order with receipt and original tags attached, item unworn & unwashed, in original condition. We reserve the right to refuse refunds based on the condition of the item.
  • Refunds will be in the original form of payment. 
  • In-store exchanges or store credit are accepted within 14 days of receiving your order. If no suitable exchange for the item is found, store credit may be offered. 
  • All pre-orders, accessories, jewelry, intimates (including bodysuits), special occasion apparel, and sale items are final sale.
  • No returns or exchanges will be accepted outside the 7-14 day window or without tags and receipt.

Return Policy for In-Store Shopping may vary. See store for details.